Being able to communicate with your website hosting supplier when you have any type of questions or encounter any difficulties is very important and how fast they will answer back and react is essential, particularly if your site is business-oriented, as longer downtime often means losing potential clients. The support solutions are also a quick way to identify genuine suppliers from resellers. The second generally reply only to e-mails or support tickets and you will need to wait for a day or even more in order to receive an answer. If the issue needs a couple of replies, you will end up losing several days in order to get a problem resolved. When you use an authentic and reputable website hosting provider, you'll be in a position to contact the support at any moment and receive a quick reply whatever the problem or your question is - pre-sales, customer or technical one.

24/7 Customer Support in Website Hosting

The customer and tech support services for all of our website hosting plans are round-the-clock, which means that you can forget all about waiting for several days so as to get assistance. In case you are not our client yet, you can give us a call, chat with a consultant or send an email. In case you already have an account, you're able to open a support ticket in addition to the other three ways of contact. You are able to select the best way to contact us depending on what your location is or what hardware you're using. We're able to help you for almost any webhosting-related question that you have or issue that you could encounter and even if you contact us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming matters you may open a support ticket, but even then the maximum reply time will never exceed 1 hour.

24/7 Customer Support in Semi-dedicated Hosting

You will be able to try our support services even before you obtain a semi-dedicated server account from our company as we have telephone and online chat support for pre-sales, billing and common queries. Our agents can help you pick the ideal plan or provide you with details about our servers, to confirm if the system requirements for your websites are met. If you're an active customer, you also have the option to contact us via e-mail or through our ticketing system, which is accessible via the Hepsia web hosting Control Panel. We guarantee that every time you use these 2 ways of communication, you will get a reply within less than 1 hour and that’s 24/7, including weekends and public holidays. In case you've used the hosting services of other service providers, even big ones, you're able to compare the reply time considering that it ordinarily takes a whole day for them to handle a support ticket.

24/7 Customer Support in VPS

In case you rent a Virtual Private Server from our company, you will be able to get in touch with us 24/7 for any kind of server-related issue or forany issues and questions regarding the pre-installed software the server is equipped with. In case you haven't purchased a virtual private server package yet, you are able to find out more details about our services by giving us a call or by using our live chat service. For more tech issues, you're able to send an email message or open a support ticket through your billing Control Panel and you'll get assistance within no more than one hour irrespective of the time of the day, even on holidays and weekends. The typical reply time usually does not exceed 30 minutes. In case you're looking for assistance for third-party software, you're able to use the Managed Services upgrade that you can add to every single VPS package and our administrators can help you with any installation or troubleshooting problem you may have experienced.

24/7 Customer Support in Dedicated Hosting

With a 1 hour maximum answer time warranty, you will benefit from prompt support when you get a dedicated server from our company. Our customer and technical support crews are online 24/7/365, as a result any time you open a support ticket from your billing account or you send an email message regarding any issue with the server or the pre-installed software on it whatever the time of the day, you'll have an answer within 1 hour, even during holidays. Our ticketing system is the better option if the issue in question requires a longer period of time to be solved or in case it needs to be forwarded to our admins, since it is easier to keep track of the communication sent on both sides. For basic, billing and sales issues/inquiries, you're able to call us or talk to a live agent using our chat service. In case you add the Managed Services upgrade to your server plan, our admins can also support you with third-party software set up and troubleshooting and similarly to the basic support, this service is available 24/7 too.