If you’ve purchased a web hosting package and you have some enquiries concerning a given feature/function, or in case you’ve chanced upon some issue and you require help, you should be able to touch base with the respective client support team. All hosting companies use a ticketing system no matter if they provide other ways of contacting them along with it or not, since the fastest way to fix an issue most often is to open a ticket. This form of communication renders the replies sent by both sides easy to follow and allows the customer support staff members to escalate the situation if, for example, an admin has to become involved. Typically, the ticketing system is not directly connected to the hosting space and is part of the billing account, so you’ll have to use no less than two separate accounts to get in touch with the client support staff and to actually manage the hosting space. Incessantly switching from one account to another could sometimes be a nuisance, not to mention the fact that it takes a very long period of time for the majority of hosting companies to process ticket requests.

Integrated Ticketing System in Website Hosting

Our website hosting services come with an integrated support ticket system, which is an essential part of our in-house built Hepsia hosting Control Panel. In contrast with other analogous tools, Hepsia permits you to manage everything associated with the hosting service itself in one location – invoices, files, e-mails, trouble tickets, etc., avoiding the necessity to log in and out of different systems. In the event that you have any technical or pre-sales questions or any difficulties, you can submit a ticket with a couple of clicks without needing to log out of your Control Panel. In the meantime, you can choose a category and our system will offer you a number of informative articles, which will give you more information and which may help you fix any specific problem even before you actually open a ticket. We guarantee a trouble ticket response time of no more than one hour, even if it is a weekend or a national holiday.

Integrated Ticketing System in Semi-dedicated Hosting

The support ticket system that we’re using is built into the Hepsia Control Panel, which we’ve created for our Linux semi-dedicated hosting, which means that you will not require a separate support platform to contact our customer support team – you can do that on the spot as soon as you chance upon a difficulty. Sending a new ticket takes several mouse clicks and tracking down an older one is just as simple. Using our smart search box, you can swiftly track down any ticket that you’ve posted in the past. You can send a ticket at any moment since our client care team members are available to you 24 hours a day, 7 days a week and respond in no more than sixty minutes, even though it seldom takes that much to obtain a response. With Hepsia, you’ll have everything in a single place and you can forget about needing to sign in and out of two or more platforms to troubleshoot a simple problem.