If you ever encounter a problem with your site and are unable to deal with it yourself, ask the respective hosting company’s customer support staff to assist you to get the site back online. A speedy resolution would be the most favorable scenario, but lots of companies respond within twenty four hours and even more, all the more so if you’re dealing with a hosting reseller. Even if the problem can be swiftly fixed, your site may not work correctly or it may not be available whatsoever for a lengthy period of time, so you may lose prospective customers because it is extremely unlikely that anyone will be inclined to go back to a website that’s out of order. Hence, you should make certain not only that you can reach your web hosting company, but also that they can answer and assist you in a timely fashion. If a web app update doesn’t go smoothly or you delete something mistakenly, for example, the site should be restored promptly so as to prevent prolonged downtime.

One-Hour Response Guarantee in Website Hosting

Our website hosting services come bundled with a sixty-minute response guarantee, which implies that no matter what query or predicament you may have, we will always be there to assist you. In reality, it seldom takes more than half an hour to get an issue solved or an enquiry answered, and this is valid for both technical and sales matters. Our customer service team representatives are available 24x7, even on weekends and legal holidays, which implies that you will obtain instant support at any time. We realize just how costly time can be, so by the time we respond to your email or trouble ticket, we’ll have enquired into the matter and, in case we haven’t resolved it, we’ll supply you with more details on what you have to do on your end, when the circumstances require this. With our support service, you can be sure that there will be somebody to help you out straight away, no matter what time it is.

One-Hour Response Guarantee in Semi-dedicated Hosting

We guarantee that if you post a technical support ticket via your hosting Control Panel or send an email associated with your semi-dedicated server, you will obtain an answer within sixty minutes max. You can touch base with us whenever you need with regards to billing, general or technical issues and considering that we’re working 24 hours a day, you’ll always get assistance right on the spot. Based on the particular issue or question, we’ll provide you with more details, fix the predicament if it’s been caused by something within our reach or advise you on what steps to take in case you need to alter a particular setting for an Internet application that we don’t have access to. You can just forget about waiting around for a whole day for every reply. As a matter of fact, in most cases we reply to tickets and emails within 20 to 25 minutes max.