Tech Support Channels

  • 1 hour ticket response time

  • A 60–Minute Support Ticket Response Time Guarantee

  • Every help request you send to us will be dealt with within maximum 1 hour. If your trouble ticket or email requires further assistance from an administrator, we will timely forward it and leave a comment to inform you that your case is being worked on. If you order the Administration Services package, any of the tasks included there will be performed at a time that is suitable for you.

  • Top quality support service

  • An Outstanding Support Service

  • Our tech support team will be online for you 24–7–365 if you require assistance working with the Web Control Panel or with any of the apps that we have preinstalled for your convenience on the dedicated server. Furthermore if you need help tackling the day–to–day admin tasks on your dedicated server, you can have a look at our Administration Services package, which includes data backup disk space, OS updates every week, installation and troubleshooting services, server monitoring and restarting procedures, etc.

  • Intuitive help center

  • An Intuitive Help Area

  • We have equipped the Web Control Panel with a comprehensive knowledge base, which includes in–depth explanations of its features and functions. Also, we have prepared in–depth video tutorials that will further show you how to perform a particular operation or troubleshoot a frequently experienced issue. All the help articles and the tutorial videos are easily accessible from each section of the Web Control Panel through the Videos and Help buttons in the top right corner.