Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Center Section

  • In the Web Control Panel you will find an exhaustive Help section featuring plenty of instructional articles and frequently asked questions. They are answered by our support team of seasoned technicians. Just fill in your question and our intelligent system will show you the most appropriate answer.

  • Top quality support service

  • Instructional Video Clips

  • We have compiled a selection of step–by–step video tutorials that detailedly demonstrate how to resolve a common issue associated with your website hosting services account. You’ll find the tutorial video clips in the Help Center.

  • Intuitive help center

  • A Sixty–Minute Support Ticket Response Time Guarantee

  • With each of our semi–dedicated servers, we offer a 24/7 support service with a sixty–minute ticket response guarantee. A team of capable customer service technicians will be online for you to answer all the questions that you may have. During non–peak hours, a reply will be given within just twenty minutes.