Assistance Channels

  • 1 hour ticket response time

  • A 1–hour Ticket Response Warranty

  • Our technical help Dept is on duty 24x7x365 to attend to all of your help tickets. Every single ticket you send out to us is going to be solved within less than sixty minutes. If your problem calls for the assistance of an admin, we’ll send the ticket to the technician on duty and will inform you that the issue is under control.

  • Top quality support service

  • Top–quality Client Assist Service

  • We deliver 24x7x365 tech assistance through a turbo–fast ticket platform included in your Control Panel. You’re able to email us at any time about any of the packages that come pre–configured on your virtual server, which include the desired Linux OS, the server administration panel and our custom created Web Control Panel.

  • Intuitive help center

  • A Descriptive Help Zone

  • An in–depth and regularly updated article base is built into our in–house built Web Control Panel. It gives you quick tips about how to execute all of the main web site maintenance jobs. The Help section gives you descriptive how–to article tutorials and step by step video guides. You can open the Help zone by clicking on the Help or Video buttons in the top right side of each Control Panel section.